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Download Advanced Administration and Reporting of Contact Center Enterprise Exam Dumps
NEW QUESTION 49
Which three statements about Multi Line Agent mode in a Cisco Unified Contact Center Enterprise deployment are true? (Choose three.)
- A. Call Park is supported on ACD and non-ACD lines.
- B. Allows Unified CCE to support Join Across Line and Direct Transfer Across Line features on the phone.
- C. It monitors and reports of calls on only one line on the phone.
- D. It monitors and reports calls on all lines on the phone.
- E. It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.
- F. It requires a maximum of two call appearances.
- G. Shared lines are supported on ACD lines but not on non-ACD lines.
Answer: B,D,F
NEW QUESTION 50
Which batch script can be used to view VXML application states and port count for a Cisco Unified CVP VXML server?
- A. getVersions.bat
- B. updateApp.bat
- C. status.bat
- D. displayApp.bat
Answer: C
NEW QUESTION 51
Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)
- A. Incorrect media file name.
- B. No network VRU is configured for the routing client.
- C. Primary VRU peripheral gateway is out of service.
- D. Send to originator is not enabled.
- E. VRU PIM just got out of service.
Answer: B,E
NEW QUESTION 52
What must be enabled when configuring voice gateways to support SIP dialers?
- A. 200rel
- B. signaling forward 100
- C. 100rel
- D. signaling forward unconditional
Answer: C
NEW QUESTION 53
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?
- A. Phone IPv6 feature is enabled.
- B. Phone Join Across Lines feature is enabled.
- C. MAC address of the phone not associated with PG user.
- D. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
- E. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
Answer: B
NEW QUESTION 54
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